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Quick answers to common questions

Frequently Asked Questions

  1. Let’s Meet – We start with a discovery call to understand your brand, goals, audience, and challenges so every creative decision is purposeful.

  2. Market Research – We analyze your category, competitors, positioning, and customer behavior to see how shoppers actually buy and where your brand can stand apart.

  3. Creative Blueprint – We create a visual blueprint that outlines your story, look and feel, characters, locations, and narrative direction so you can see exactly how your brand will unfold before anything is filmed.

  4. Pre-Production – We cast models, scout locations, finalize props, and build a detailed shot list so every scene is planned in advance and nothing is left to chance.

  5. Production – We film your project with a creative director guiding each scene, translating the blueprint into real moments that feel intentional and true to your brand.

  6. Post-Production – We edit and polish your footage with professional color, sound, and pacing so each piece reflects your brand’s unique identity.

  7. Brand Lift-Off – Your full suite of video assets is delivered, giving you everything you need to present your brand with clarity, consistency, and credibility across every platform.

We have a pricing structure that accommodates businesses of all sizes and budgets.

You are included at every stage, with a process built around convenience. We provide everything you need and handle all the details, so your only role is to review and approve decisions along the way.

Delivery time depends on your product’s arrival at our location and the specific project requirements. On average, projects are completed within two weeks from the date we receive your product.

Yes, we offer a rush service, allowing for delivery of your video within one week of receiving your product. Availability may vary depending on the package.

Yes, you can absolutely choose your video length. We’ll always recommend the optimal length based on where the video will live and what it’s meant to achieve, whether that’s a product page, ad placement, storefront, or social feed, but the final direction is always decided together so your video fits both your goals and the platform it’s being used on.

Yes, you can absolutely provide creative direction. We encourage collaboration and welcome your ideas, references, and preferences so your video reflects your brand accurately. We’ll guide the process to ensure the final result is clear, cohesive, and effective.

Yes, we manage all production elements, including casting actors suited to your demographic, finding locations that fit your budget, and overseeing storyline development, editing, and revisions. We’re a full-service production team that covers everything on your behalf.

Yes, pets can absolutely be included in your video. We have access to a variety of friendly, well-trained animals that you can choose from to add a warm, natural touch to your story.

Yes! Incorporating multiple locations can add variety and enhance your video. As part of your creative blueprint, we outline different location options so you can see how each setting contributes to the story and choose the combination that best represents your brand.

Yes, you’re welcome to browse our music library and choose a specific song for your video.

We work with brands of all sizes and at every stage. While many clients choose a full branding suite, we’re equally happy to produce a single video if that’s what makes the most sense for your goals. Our focus is always on maximizing your brand’s presence in the way that fits you best.

Yes, we can customize the on-screen text to any language. Voiceovers are also available in other languages if required.

Yes, clients are responsible for all shipping costs associated with sending products to us, including any customs fees or duties that may apply.

We offer unlimited editing revisions within two weeks of the initial video delivery. Each revision request should be as specific as possible to help minimize rounds and avoid extending the deadline. Revisions can include:

  • Minor text modifications (e.g., font choice, color, positioning)
  • Scene sequencing adjustments
  • Basic effects or transitions modifications
  • Sound and music updates

Please refer to our terms and conditions for information about refunds.

If you would like your product returned, please let us know when placing your order as we do not automatically return products. A handling fee will apply and will be determined by size and/or weight. You’ll also need to provide a prepaid return label.

Raw footage is considered intellectual property, and its copyrights are not included in the final deliverable. We offer the option to purchase the copyrights at a rate of 50% of the original production cost.

The Creative Blueprint​ Form
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